Privacy Policy

We would like to thank you for visiting the Charter Support Unit website.

  1.0 Privacy Policy

We are committed to protecting our visitors' privacy and we will not collect any personal information about you as a visitor unless you provide it voluntarily. Any personal information you communicate to us is kept within www.servicecharters.gov.mt itself in accordance with the Data Protection Act 2001.

  2.0 The Data Protection Act 2001

The Data Protection Act 2001 was enacted on 14 December 2001 and came fully into force on 15 July 2003. We therefore have a legal duty to respect and protect any personal information we collect from you and we will abide by such duty. We take all safeguards necessary to prevent unauthorised access and we do not pass on your details collected from you as a visitor, to any third party or Government Department unless you give us your consent to do so.

  3.0 Information Collected

As a visitor, we collect three types of information on you:

a) Contact or feedback information;

b) Web page download information;

c) Site usage information.

  3.1 Contact or Feedback

When you fill the form on the "CONTACT US" or "FEEDBACK", we use the personal information submitted in the form only to respond to your message. This personal information will not be kept longer than necessary and will be deleted once the feedback requirement is met.

  3.2 Download Information

If you read or download information from our site, we automatically collect and store the following non-personal information:

a) The requested web page or download

b) Whether the request was successful or not

c) The date and time when you accessed the site

d) The Internet address of the web site or the domain name of the computer from which you accessed the site;

e) The operating system of the machine running your web browser and the type and version of your web browser.

Please note that this information is strictly for the sole use of the Charter Support Unit and it is not shared, leased, or sold in any manner to any other organisation.

  3.3 Site Usage Information

www.servicecharters.gov.mt creates "cookies" for each session when you visit our web site. These cookies store information that is sent to your browser - along with a web page - when you access a web page. Your browser will return the cookie information only to the domain from where the cookie originated, i.e., gov.mt and no other web site can request this information. When you return to www.servicecharters.gov.mt, the cookie is sent back to the web server, along with your new request.

  4.0 Links to other Web Sites

Our site has a number of links to other local and international organisations and agencies. In some cases, for the benefit of the visitor, it may be required that we link to other web sites of other organisations after permission is obtained from them respectively. It is important for you to note that upon linking to another site, you are no longer on our site and you become subject to the privacy policy of the new site.

  5.0 Access to your information

You may request us at any time what information is effectively held on you if any, at that particular time. You have the right to have any inaccuracies corrected and where applicable erased, if they are not already deleted.

  6.0 Changes to this Privacy Policy

If there are any changes to this privacy policy, we will replace this page with an updated version. It is therefore in your own interest to check the "Privacy Policy" page any time you access our web site so as to be aware of any changes which may occur from time to time.