LAUNCH OF QUALITY SERVICE CHARTERS

MAY 12, 1999: LAUNCH OF QUALITY SERVICE CHARTERS - MINISTRY FOR GOZO

(Mr Joseph R. Grima, Permanent Secretary, OPM, addresses the press at the launch of the Gozo Elderly and Special Needs Section Quality Service Charter. Also present for the launch were Permanent Secretary, Ministry for Gozo, Mr Frank Psaila (second from right), Director General, OPM, Mr Anthony C. Mifsud (fourth from right) and Ms Joyce Dimech, Officer in Charge of the Section.)

On May 12 the Minister for Gozo, the Hon. Giovanna Debono, and the Minister for Justice and Local Government, the Hon. Austin Gatt, presided over the launch of the Quality Service Charters of the Elderly and Special Needs Section in Gozo and the Gozo Examinations Centre.

The launch of these two Service Charters follows that of the Central Public Library which took place during a media launch as part of this year’s Public Service Week activities.

The Elderly and Special Needs Section offers a number of essential services to the aging population in Gozo and to persons with special needs. Home Help Care is the most popular service, followed by assistance to persons with incontinency problems and the Telecare and Handyman services.

The Elderly and Special Needs Section Service Charter informs the public about the services that are available, gives details regarding eligibility criteria and outlines the procedure the customer must follow in order to obtain the service. It also sets out the standards of service customers can expect and what action can be taken when the service rendered is not considered to be up to standard.

(Mr Anthony Mercieca, Officer in Charge of the Gozo Examinations Section addresses the press at the launch of the Quality Service Charter as Mr Joseph R. Grima, Permanent Secretary, OPM, looks on.)

The Gozo Examinations Centre, on the other hand, offers a number of services to students, including processing of application forms, publishing results of examinations, issuing certificates and offering access to syllabuses and past papers. The Centre also makes special arrangements for persons with special needs and offers an advisory service to students.

The Gozo Examinations Centre aims to meet the expectations of students, parents and teachers. It welcomes comments and suggestions through a number of channels, including a feedback form enclosed with the Charter that can be filled in and deposited in the suggestion box at the Examinations Centre.

Copies of these Quality Service Charters are available from the Elderly and Special Needs Section in the Department of Customer Services in the Ministry for Gozo and from the Gozo Examinations Centre in Fortunato Mizzi Street, Victoria, Gozo.