"The Central Public Library has undergone an extensive refurbishment programme aimed at improving the level of service delivered to the public. This includes the implementation of a computerisation programme for all searching, browsing and borrowing facilities. The upgrading which has taken place has improved the quality of material being offered, introduced service delivery standards and diversified the range of services provided. The result of these improvements led to the Central Public Library reaching the level required to develop a Quality Service Charter." This was announced by Dr Louis Galea, Minister of Education during the launch of the first Quality Service Charter in the Public Service.

The launch of the Central Public Library Quality Service Charter was addressed by Dr Austin Gatt, Minister of Justice and Local Government who described how through this development the Central Public Library has become one of the first public services to introduce a one-stop shop delivery channel. In fact, as from today, there will no longer be the need for members of the public to produce a birth certificate from the Public Registry when applying for membership at the Central Public Library in Floriana or the Gozo Public Library. In order to register as a new member, one would only need to present his or her identity card and in five minutes, a bar-coded membership card will be issued.

Apart from the more obvious facility of borrowing books, the Central Public Library also organises activities for children and students. Story telling sessions are held once a week and whenever requested, a representative of the Library will conduct a library orientation visit for schoolchildren. Members can also make use of various reference libraries, audio-visual material and can access the Internet from designated terminals. The Central Public Library also offers services to persons with special needs, including the mailing of audiocassettes to visually impaired persons.

As from today, copies of the Quality Service Charter will be available to the public from the Central Public Library in Floriana.