26th July 2002: Office of Review Education launch Quality Service Charter

The Office of Review within the Ministry of Education has launched its Quality Service Charter.  This Charter is a commitment towards a better quality service, efficiency and customer care.  This service will be given from a new Customer Care Area at the ministry entrance.  

The Office of Review is a relatively new office that was set up last year.  This office is responsible for change managing in all the departments within the Ministry of Education.  It also deals with customer care and European Union issues.  

Mr Frans Borg, Director Office of Review, said that during June, around 1400 customers made use of the Customer Care Office either by coming personally, by phone, fax or e mail.  Moreover, a total of more than 800 applications were submitted.  On the whole, the Office delivers services to around 20,000 customers every year.

The Office of Review will continue to strengthen the efficiency within the Ministry as well as increase the collaboration with the School Councils.

Minister Louis Galea stated that the government is continually striving to improve service delivery within all departments and ministries.  Quality delivery standards should also  move hand in hand and reflect the increasing quality of life that the Maltese citizen is enjoying.  The minister continued that the Government is also committed to improve and invest in alternative and technologically advanced mediums of delivery such as e-government.