21^st August 2001: Department of Further Studies and Adult Education launches 2 Quality Service Charters

During the press conference held to mark the launch of two new Quality Service Charters, Minister for Education Louis Galea expressed his satisfaction that the number of Quality Service Charters launched within his Department has now increased to 8. The 2 new Charters, which are one for Further Studies and the other for the Enrolment in Adult and Evening Education, clearly show the commitment that the Department has made to give a quality service to the large number of clients that it caters for.

The Department of Further Studies and Adult Education has worked hard to introduce the service of a one-stop shop for Further Studies applications and an electronic application process for the enrolment in Adult and Evening Education courses. Moreover, considerable improvements have been made in the way in which information is provided for prospective students.

The large amount of clients that the department has means that a considerable investment had to be made in information technology in order to give an efficient service. This shows that the government has clear plans and targets for an e-government which, in our digital age, goes beyond the "corridors of bureaucracy" towards a quality service.

The Minister concluded by thanking Mr Charles Mizzi, Director General, Education and Ms Joyce Pullicino, Director, Department of Further Studies and Adult Education for their commitment in launching these 2 Quality Service Charters.