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Marriage Registry Malta -
Quality Service Charter
Contents
Who we are
When and how to
contact us
Information
protected
Our services
and standards
How you can help us
How we
monitor our performance
If
you are not satisfied with our service
Learning from you
Who
we are
At the Marriage Registry, within the Public
Registry, we are responsible for the administration of the Marriage Act,
that regulates all marriages taking place in Malta.
Our Charter tells you about our services and the
standards that you can expect from us in line with the recommendations of
the Charters Support Unit. Through our charter we are committing
ourselves to providing you
with a quality service on time.
When and how to contact
us
The opening hours of our Office are
as follows-
Mondays, Tuesdays, Thursdays and
Fridays- from 7.30 a.m. to 2.00 p.m.
Wednesdays only- from 7.30 a.m. to
2.00 p.m. and from 3.00 p.m. to 6.00 p.m.
Saturdays only- from 7.30 a.m. to
11.00 a.m.
Please call for an appointment on
22209200,
22209212-7
Email:
pubreg.marriage@gov.mt
When you visit us we:
- welcome you in a clean and friendly environment
- are quick, courteous and helpful at all times.
When you phone us:
- we answer promptly and identify ourselves.
When you write to us to us we:
- acknowledge your correspondence within one working day of receipt
- send a reply within five working days under normal circumstances
- inform you periodically of the progress to your query.
When you send us an e-mail, we send:
- immediate acknowledgement
- send a reply within three working days.
When you phone for your appointment, we will::
- give you an appointment within the period best allocated to your
intended date of marriage and according to your specific
circumstances.
When you visit our website or ask for information, we
will provide you with the most accurate and up-to-date information
available to us.
Information protected
The Marriage Registry collects and processes
information to carry out its functions under the Marriage Act, Chapter
255. All data is collected and processed in accordance to the Data
Protection Act 2001, the Marriage Act and other subsidiary legislation.
Our
services
and standards
Religious marriages
On the day of the given appointment the couple (those
residing in Malta) are to call together at the Marriage Registry to apply
for the Publication of the Banns between 3 months and not less than six
weeks prior to the date of marriage. You are required to produce the
following documents and fee:
- your birth certificates; (only applicable for Civil Status
Certificates not issued by the Public Registry in Malta/Gozo)
- your identity cards and photocopies of same
- passports in case of foreign spouse
- a photocopy of the identity cards of the two witnesses who must have
attained the age of 18
- payment in advance (vide fees) for services rendered by the Marriage
Registry; the fee is not refundable in the event of cancellation of
the marriage
- foreign witnesses are requested to supply a photocopy of the
passport showing particulars
- a free status certificate is required in the case of foreigners or
Maltese citizens residing abroad
- other documents may be requested by the Registrar according to the
particular case.
You should also provide us with information regarding:
- the church where the marriage will be held
- the marriage date and time
- the name of the priest officiating at the ceremony
- the surname which the bride will be adopting after marriage.
You can expect us to:
- publish your Marriage banns four to five weeks before your marriage date
- normally take not more than 15 minutes to attend to your needs.
Ten days prior to the marriage date one of the intended
spouses should call at the Public Registry to collect three documents
which you should submit to the parish priest of the relative Parish where
the marriage is to take place. When collecting these documents, you have
to produce your Identity Card.
We are committed to provide you with these documents
within ten minutes.
The Act of Marriage should be signed by the officiating
priest, the spouses themselves and the therein mentioned witnesses.
Couples who are getting married in Gozo should apply
for their marriage banns at the Marriage Registry in Gozo.
Civil Marriages
The Marriage Registry also provides the services for
Civil Marriages. Three months and not less than 6 weeks prior to the
marriage, the couple (those residing in Malta) are to call together at the
Marriage Registry to apply for the Publication of the Banns. On the first
visit to the Marriage Registry, you need to produce the following
documents and fee:
- your birth certificates; (only applicable for Civil Status
Certificates not issued by the Public Registry in Malta/Gozo)
- your identity cards and photocopies of same
- passports in case of foreigners
- a free status certificate is required in the case of foreigners or
Maltese citizens residing abroad
- a photocopy of the identity cards of the two witnesses, who must
have attained the age of 18
- foreign witnesses are requested to supply a photocopy of their
passport showing particulars
- in the case of previous marriages a divorce/annulment document has
to be produced
- payment in advance (vide fees) for services rendered by the Marriage
Registry; the fee is not refundable in the event of cancellation of
the marriage
- other documents may be requested by the Registrar according to the
particular case.
Spouses under 18 years of age should be accompanied by
their parents, who in turn are to file a written consent.
You should also give us information regarding:
- the place where the marriage will be held
- the marriage date and time
- the surname which the bride will be adopting after marriage.
You can expect us to:
- publish your Marriage Banns 4 to 5 weeks before your marriage date
- normally take not more than 15 minutes to attend to your needs.
The marriage may take place at the Marriage Office of
the Public Registry or any other place open to the public that is accepted
by the Marriage Registrar.
You can expect us to:
- conduct your marriage in a well-suited environment
- conduct the marriage ceremony professionally and in a dignified
manner.
Other services
At the Marriage Registry we also offer the following
services:
- information to assist a Maltese national marrying a foreigner
- register all marriages which have taken place abroad where at least
one of the married couple is a Maltese national
- commence formalities needed to annotate in the relative Act of
Birth, the legitimation ‘by subsequent marriage' of children born
out of wedlock
- offer the services of a Marriage Office which is situated at ground
floor level to cater for persons with special needs who want to apply
for the marriage formalities.
Marriage Certificates
Couples can buy an
official copy of their Marriage Certificate from the Civil Status Section
situated at the ground floor of this building or by applying on-line
accessing the website www.certifikati.gov.mt
Fees
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Religious |
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If both spouses are resident in Malta |
€23.29 |
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If one or both spouses are resident abroad |
€46.59 |
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Civil |
|
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If both spouses are resident in Malta and the
ceremony is held at the Marriage Registry |
€23.29 |
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If both spouses are resident in Malta and the
ceremony is held at a place other than the Marriage Registry |
€46.59
|
| If one
of the spouses is resident abroad and the ceremony is held at the
Marriage Registry
If both spouses are
resident abroad and the ceremony is held at the Marriage Registry
|
€46.59
€69.88
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| If one
of the spouses is resident abroad and the ceremony is held at a
place other than the Marriage Registry
If both spouses are
resident abroad and the ceremony is held at a place other than the
Marriage Registry |
€69.88
€93.17
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How you can help us
You can help us deliver a better service by:
- being courteous and co-operative with our staff
- providing us with accurate and up-to-date information
- phoning on 22209200 for an appointment when applying
for religious or civil marriage formalities.
How we monitor our
performance
Assessing how well we perform against our charter
standards is important for your satisfaction. We assess and improve
our standards from the queries or complaints we receive from you and
through periodical surveys. We also review our chartered standards
periodically.
If you are not
satisfied with our service
If you think that we
have failed to maintain our service delivery standards for these services
and you want to lodge a complaint, please
send an email at: pubreg.marriage@gov.mt
or write to The Director, Public Registry,
Evans Building, 1st
Floor,
Merchants Street, Valletta VLT 2000 Malta. We apply the same standards of service we use for
correspondence
Learning from you!
We welcome any suggestions for service improvement. Kindly give us your
suggestions by filling in a
Feedback Form found at the back of this leaflet and leaving it in the suggestion
box or sending it by post to our office . You can also make a suggestion,
lodge a complaint or ask a
question by accessing the Customer Care System at
www.servizz.gov.mt
All information is correct at time of going to print.
More information can be found on the Charter Support Unit website and on
the Marriage Registry website.
September 2004
Reviewed May 2005
Reviewed April 2011
Published by the Charter Support Unit, OPM
http://www.servicecharters.gov.mt
Printed at the Government Press
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