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Roads Section Gozo Quality Service Charter
Introduction
Our Services
Your Feedback
At the Roads
Section in Gozo we aim to achieve the highest standards when building and maintaining
arterial and distributory roads. We do our best to ensure that Gozo's main roads are
smooth, safe, well-lit and well-kept.
The Roads Section
in Gozo is responsible for:
road maintenance. This includes patching, resurfacing and
reconstruction; as well as repairing potholes and other damage to road surfaces and
pavements
structural maintenance of central strips and roundabouts·
repairs to Government-owned rubble
walls and other walls along main roads
installation and maintenance of road signs and road markings on all
roads (we place these on secondary roads at the request of Local Councils)
naming of main roundabouts to serve as landmarks
installation and maintenance of decorative lighting on main roads.
Our staff regularly inspect all main
roads and their lighting. Should we fail to notice any damage to one of Gozo's main roads,
please let us know. Get in touch with us if you notice a pothole or some other road
hazard.
We will send one
of our staff to assess the damage you have pointed out and fix any pothole within 48
hours. More serious damage will take us longer to repair. Please feel free to call us for
an estimate of how long a particular job will take to complete.
You may also call
us to report any problems with the street lighting on main roads. We will pass on - and
follow up - your request with Enemalta Corporation.
When we are about
to undertake major road works, we will inform all residents in the neighbourhood
beforehand through signage, notices on the Local Council’s notice board and, where
possible, through mailing individual notices. Our signs will include the name of the
project, our telephone numbers, the name and telephone number of the contractor together
with the scheduled completion date. We
will minimise noise and inconvenience. Above
all, we will do our best to meet deadlines.
We welcome all
your suggestions, complaints and requests as they help us improve our service. You can
give us your feedback by:
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contacting the officer in charge at the Xewkija Mustering Site, Sannat Road on 55 64 22 ext. 145
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contacting the officer in charge at the Roads Section, Works Branch, By the
Bastion Road, Victoria on 21 554040 or 21 556422
You are also
welcome to visit our offices Monday to Friday at the following times:
If
you have lodged a complaint, we will send you a reply with a full explanation by mail
within 4 working days. If you are not
satisfied with the reply, you may then refer the matter to:
The Director
Department of
Projects and Development
St. Francis Square
Victoria, Gozo
Tel. no.: 21 561482
Fax no: 21 556472
July 1999
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