This Charter

How you can contact us

Our chartered services

Obtaining more information

Lodging a complaint

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The Lifelong Learning Unit within the Department of Further Studies and Adult Education facilitates and provides educational, vocational and cultural courses for people of all ages and from all walks of life.

The Unit offers the possibility to all individuals seeking to maintain their ability, to upgrade their skills, learn new competencies or enrich their life through lifelong learning and training courses.

This Charter is a commitment to you. It contains information on the level of service you should expect from us when you submit your application for any one of the evening and adult courses that we offer.

Please refer to your prospectus for Adult Education and evening courses for more information. Copies of this prospectus are available. Copies of this prospectus are available. Details on how to obtain a copy are found in this Charter.

Our department is situated in Floriana and you may contact us by:

• coming personally or writing to the:

Adult Learning and Educational Broadcasting

Department of Further Studies and Adult Education

Education Division

Floriana CMR 02

• phoning on 226 012

• faxing on 239 842 / 251 476

• accessing our website at http://www.education.gov.mt/edu/studies_adult.htm

Our opening hours are:

• in Winter (1^st October to 15^th June) from Monday to Friday from 7:45am to 12.30pm and 1.15pm to 5:15 pm

• in Summer (16^th June to 30^th September) from Monday to Friday from 7:30 am to

1:30 pm

We offer a wide choice of courses that are intended to satisfy various interests. The courses range from academic, covering almost all the subjects taught in secondary schools, to mechanical and electrical courses, as well as cultural and leisure subjects.

Adult education and evening courses commence in October and end in May with the exception of certain courses that lead you to sit for an external examination. In this case, the course will end with the holding of the examination in June. Lessons are held once or twice a week after 5 pm and are programmed in such a way that you may attend for more that one course. However, extra lessons for theory and practice may be needed for certain subjects. Please understand that these courses are offered on condition that there are enough applicants and that tutors are available.

We organise these courses in a number of centrally located state schools in Malta and Gozo. We also have schools of drama, art and music and very soon we shall be embarking on distant learning courses.

Applications can be obtained from our department and all Local Councils. You can also download a copy from our website at http://www.education.gov.mt/edu/studies_adult.htm .You can submit your application for Adult Education courses between the 27^th August and the 14^th September between 8:30 am and noon. You can send your application by:

• phoning on 235 356

• posting it at the following address:

Adult Education and Evening Classes Section

Room 327, Education Division

Floriana CMR 02

• faxing it on 251 476 / 239 842

• presenting it at our Customer Care Office, Education Division

We encourage you to apply by phone. For this reason, we have increased the number of lines available.

If you wish to attend any course at the Gozo centres, you are to collect an application form from the Education Office, Rabat, Gozo. The filled-in application form, together with the payment, are to be presented at the same address.

Registration for these courses is advertised at the end of August on radio and in the press. The Education 22 television channel run by our department will also be broadcasting information about Adult Education courses.

When you submit your application, you can expect us to:

• send you a note of registration within 2 working days from date of submission

• be courteous and helpful at all times

• identify ourselves by wearing nametags and uniforms.

When you submit your application by phoning on 235 356, you can expect us to :

• answer your call after 3 rings

• be courteous and helpful at all times

If no place is available, we will inform you within 2 working days that you have been put on a waiting list. We will send you a registration note if a place in the course you have chosen becomes available.

When you submit your application, we will process it and send you a registration note with all the necessary information. You can:

• take this note to any Bank of Valletta or HSBC branch to effect your payment or

• send a cheque made payable to the Director General, Education or

• send us the direct debit note at the bottom of the registration note

Please remember that if you fail to do so within 7 days from receipt of the registration note, your application will be automatically dropped.

For a list of Adult Education courses prices, please refer to the Adult Education prospectus.

As a student, you have the right to expect free and accurate information to be readily available in order to help you decide what course you will follow. You can contact us to ask about Adult Education and Evening courses by visiting us or else by phoning us on 226 012 or 251 476.

Moreover, the Prospectus for Adult education and evening courses is also available from:

• our department

• our website at http://www.education.gov.mt/edu/studies_adult.htm

• all local councils

• all district libraries.

Information about these courses offered in Gozo may also be obtained by phoning the officer in charge on 562 433.

Yes, you can help us deliver a quality service by:

• applying early. Avoid leaving it until the closing date/s

• not applying for a course if you have already attended the same course previously

• being polite and courteous with all our staff

• giving our staff all information they may ask of you.

If you think that we have failed to maintain our service delivery standards for our chartered services, or if you are not satisfied with our service in any way, please write to the:

Adult Learning and Educational Broadcasting

Lifelong Learning Unit

Department of Further Studies and Adult Education

Education Division

Floriana CMR 02

You will receive an acknowledgement within 3 working days of receipt and a full answer within 10 working days of acknowledgement.

We continuously strive to provide a service that meets your needs and we welcome any comments and suggestions for service improvement. Kindly give us your comments by filling in a Feedback Form and leaving it in the suggestion box that we have made available in the Customer’s Care Office of our Department.

All information is correct at time of going to print. Information is continuously updated on the Department’s website at:

Published by the Charter Support Unit, OPM

http://www.servicecharters.gov.mt

Printed at the Government Press

Photography DOI