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This charge will be
added to the rent that you pay for normal telephone use.
The rates listed above
are already subsidised. If you are entitled to "free medical
aid" (pink card) you will be exempt from paying rent for
Telecare. However you will still need to pay for the rent of your
telephone line.
What happens once I
have applied?
When we receive your
completed application form, we will arrange to come and visit you
within 5 working days. During this visit we will:
- draw up a contract based on the
information that you provide us with
- ask you for details of any persons
you would like the Telecare Centre to contact in case of
emergency.
Within fifteen
working days from this home visit Maltacom will install the telephone apparatus
for you. One of our staff will then visit you within one month to
ensure that you are not finding any problems in using the apparatus.
What else do I need
to know about the Telecare Service?
In order for Maltacom
to install the apparatus, you will need a 13amp socket close to where
you want them to install it.
Should you have a fault
in the Telecare apparatus, please contact the Telecare Centre on
21483601, 24 hours a day.
Handyman Service
What is this
service?
We provide a Handyman
Service in collaboration with the Construction and Maintenance Unit
(C.M.U). We provide advice and assistance and the handyman will take
care of small maintenance jobs and repairs round the house, like:
woodwork
plumbing
electrical work
adaptations to home in case of
impaired mobility.
Who is eligible?
Persons over 60 as well
as registered disabled persons are eligible to make use of this
service. In order to apply for this service, you can either contact us
by phone or call at our offices. You need to contact us each time you
need some work to be done and to inform us on the type of work that
you need.
Is there a cost for
using this service?
You will be exempted
from paying for labour costs for the Handyman Service if you are an
elderly person and hold a pink card, or if you are a registered
disabled person. Yet, you still need to pay for the cost of any
materials used.
If you do not fall
within the above categories you will also need to pay for labour
costs. Details of costs can be found in the application form.
What happens once I
have applied?
A handyman will contact
you in order to fix an appointment and to discuss further what work
you need to be done. He will also let you know about the cost of the
materials involved so that you will authorise him to buy them on your
behalf. The handyman will visit you to do the necessary work within 48
hours of your request.
On completion of work
you are required to pay the handyman for labour costs and/or materials
purchased, if any. Always make sure that he gives you a receipt.
Assistance to
Persons with Incontinence Problems
What is this
service?
We provide diapers for
persons with incontinence problems through two schemes. Scheme A is
for disabled persons under 60 years of age. Scheme B is for the
elderly over 60 years of age.
Is there a cost for
using this service?
If you are over 60 you
are entitled to a subsidy of
€0.07 per diaper on the approved amount of
diapers needed. If you have a Special ID Card issued by the National
Commission, Persons with Disability (under 60 years) you will get a
limited amount of diapers for free. This amount is set according to
the size of diapers needed as follows:
- diapers size B, C: 112 monthly
- diapers size M: 98 monthly
- diapers size D, E, F: 84 monthly
How can I apply?
You need to collect the
appropriate form from our office. If you require the service you can
send somebody else on your behalf as long as this person brings your
Identity Card. A doctor must sign the form or else you need to bring
with you a medical certificate officially stamped that indicates that
you have incontinence problems. If you are applying under scheme A,
you also need to bring the special ID Card issued by the National
Commission for Persons with Disability.
What happens after I
apply?
If you are applying
under Scheme A, the National Commission for Persons with Disability in
Malta will send you a white voucher monthly which you can exchange for
diapers when the department indicates.
If you are applying
under Scheme B, we will give you a green card when you hand in your
application that will entitle you to receive the subsidy.
How do I make use of
this service?
You may collect the
diapers from our distribution centres. We will inform you about
opening hours and location of the distribution centre when you hand in
your application. If you need more information, call Servizz Anzjan or
the officer in charge on 21553218.
What are my
obligations as a user of this service?
You should immediately
inform us of any changes that may affect your eligibility to receive
this service. For example:
you have changed your address
your need for diapers in terms of
quantity or size has changed
you no longer require the service
Home Help / Care
Service
What is this
service?
We offer this service
in order to help elderly and disabled persons to be more independent
in their homes. This service is intended to provide you with domestic
help and personal care. Casual Social Assistants are there to help you
in:
- washing the floors of the living
quarters (bedroom, bathroom, kitchen)
- general dusting of the furniture in
these rooms
- other services (like running of
errands, shopping and collecting medicine).
The service can be
provided for 2 to 12 hours per week. The Home Help Allocation Board
determines the number of hours you may be entitled to. If you feel
that you need more hours of Home Help than you are getting, you will
need to make a request at our office. We will then resubmit it for the
Board’s consideration
Who is eligible?
This scheme is open to
persons over 65 years of age and disabled persons at the discretion of
the Home Help Allocation Board. In order to apply for this service,
you may collect a form from our offices. This form includes a medical
report for your personal doctor to complete and you also need to
attach two signed passport-sized photographs.
Is there a cost for
using this service?
The cost for the
services within the Home Help scheme is:
-
€2.33
per week for single persons
-
€3.49
per week for a married
couple.
What happens after I
apply?
Within two working days of
returning the form we will visit you to assess your eligibility for
the service. If we do not find you at home, we will call again. If we
still do not find you, we will contact you by phone for an
appointment.
We will then draw up a
report and present it to the Home Help Allocation Board which meets
once every ten working days. Within 5 working days of the Board’s decision we will
inform you whether or not you will be receiving the service. If your
application is accepted, we will then contact you by phone to arrange
your first appointment with the Casual Social Assistant.
If your case is urgent,
we will assess your needs on the same day of your application, and if
it is determined that your case is genuine, service will be provided
within 48hours.
If you apply for a new
service or additional hours following hospitalisation an assessment
will be made before your discharge. The service will be given on the
day of discharge.
What else should I
know about this service?
- we will carry out home visits to
assess the quality of service being delivered by the Casual Social
Assistants
- we will notify you by phone when the
helper is going to be absent
- we will receive your complaints
regarding the helpers in strictest confidence. Remember that you
have the right to accept or refuse your helper.
Day Centre
What is this
service?
At the day centre we
aim to provide a social outlet for elderly persons residing in Gozo
who might otherwise feel isolated from the community. By enriching the
lives of the elderly, this service helps prevent the onset of conditions that
would entail greater dependency on their family.
We run this day centre
with the collaboration of Caritas (Gozo) and the local councils of
Rabat, Xewkija, Ghajnsielem, Qala, Sannat, Gharb, Ghasri, Zebbug,
Fontana, San Lawrenz and Munxar.
Activities program
The services that we
offer at the day centre and the activities that we organise are meant
to provide physical, emotional, social and spiritual support. We also
try to maintain your old interests whilst giving you the opportunity
to explore new ones. We provide:
- transport to and from the centre
free of charge
- breakfast and lunch every day
- the services of a hairdresser at
subsidised rates
- talkingbook service in collaboration
with the Public Library
- educational talks
- frequent outdoor activities and
recreational excursions.
A doctor, nurse and
podologist are also in attendance at this centre on a regular basis.
Who is eligible?
If you are an elderly
persons residing in the localities mentioned above, you can contact
your local council or directly at the day centre at:
Dar San Guzepp
Triq l-Imgarr
Ghajnsielem
Tel: 21565891
You can also apply at
our offices. Registration is free, but for every attendance there is a
fee of
€2.33, which includes breakfast, lunch and activities.
Meals on Wheels
What is this
service?
You can start receiving
a home delivery hot meal service which we provide in collaboration
with the:
- Ministry for Gozo
- Friends of the Sick and Elderly
(Gozo)
- Social Action Movement (Gozo).
Every day, a
three-course meal will be delivered at your home for which you pay at
a subsidised rate of
€2.33 . You may apply at our offices, at your local
council or at the MAS complex in Ghajnsielem.
How can I apply?
If you suffer from a
disability and require other services, you may apply for a Special
Identity Card issued by the National Commission for Persons with
Disability. The application form may be collected from our offices and
needs to be filled in by a General Practitioner.
You will also be
required to fill in a questionnaire issued by the Commission. The
purpose of the questionnaire is for the Commission to gather aggregate
data in order to promote equal opportunities for all, plan services
well and render benefits accessible to all.
Our staff will help you
fill in all the requested information.
What happens after I
apply?
When you submit the
application form, we will forward it to the National Commission for
Persons with Disability in Malta. Within 3 weeks, the Commission will
send you your card that entitles you to receive the following
additional services:
- exemption from Road Tax on a vehicle
- exemption from Road Licence payment
- a ‘Reserved Parking/Keep Clear Bay’
in front of your residence
- a ‘Blue Sticker’ – ‘Disabled
Persons Parking Permit’
- Special Help Service (Advice and/or
financial help)
We send all
applications for the above services to the National Commission for
Persons with Disability in Malta. It is at their discretion to decide
whether or not you are eligible for the particular service. If you
have any difficulties regarding a reply to your application you should
contact the Commission at:
National Commission,
Persons with Disability
Centru Hidma Socjali
Santa Venera, HMR 18
Malta
Tel: 21487789 /
21448521/ 21245952/ 21441311/ 2 / 3
Fax: 21484609 |