At the Public Registry within the Office of the Notary to Government we are responsible for the issuance of civil status certificates of births, marriages and deaths and for ordering searches regarding transfers and other information regarding property.

This charter outlines the services we provide and the standards of service we aim to achieve and which you can expect from us. It also tells you what to do if you would like our service to change or improve. We regularly monitor and seek to improve the quality of our customer service according to the standards in the Quality Service Charter. Through this charter we are committing ourselves to providing you with a quality service.

You can contact us by

• coming personally or writing to the:

Public Registry

139, Republic Street,

Victoria VCT 103

Gozo

• phoning on: 21 556470 / 21 553732 / 21 553774

• sending us a fax on: 21 553716

• sending an e-mail on: pubreg.gozo@gov.mt

• accessing the www.gozo.gov.mt website

When you visit our office we will:

• be quick, courteous and helpful at all times

• welcome you in a clean and friendly environment.

When you phone us you can expect us to:

• answer promptly

• identify ourselves and our position.

When you write to us you can expect us to:

• acknowledge your e-mail within 1 working day of receipt

• acknowledge your other correspondence within 1 working day of receipt.

In providing information we will:

• give you the most accurate, up-to-date information available to us

• answer as fully and precisely as possible.

We are open from Monday to Friday during the following hours:

1^st October – 15^th June

8:00 a.m. – 12:00 a.m. and from 1:30 p.m. – 3:00 p.m.

16^th June – 30^th September

8:00 a.m. – 12:00 a.m.

You request copies of birth, marriage or death certificates by:

• coming to our office

• phoning us on 21 556470 / 21 553732 / 21 553774

• sending us a fax on 21 553716

• sending us an e-mail on pubreg.gozo@gov.mt

When you come to our office to collect your certificates, you have to bring with you:

• your identity card or identity card number

• date of birth, marriage or death of the person concerned

• parents’ name of the person concerned.

You can expect us to:

• take not more than 5 minutes to serve you

• issue your birth, marriage or death certificates within 24 hours of your request

• maintain full confidentiality in all requests.

At the Public Registry we are also responsible for submitting orders regarding requests for:

• official searches regarding registrations of property transfers,

• hypothechs

• other types of transactions on immovable property by particular persons.

You can expect us to:

• submit an order within one working day from your request for an official search

• deliver to you the official search.

You can help us deliver a better quality service by:

• being courteous and co-operative with our staff

• providing us with accurate and up-to-date information and specifically the name, surname and other personal details of the person on whom the official search will be conducted

• providing us with all the relevant information or documents when these are needed.

If you think that we have failed to maintain our service delivery standards for these services and you want to lodge a complaint, you may write to us at the following addresses:

• Director

Public Registry

139, Republic Street,

Victoria VCT 103

Gozo

• publicregistrygozo@magnet.mt

We will send you an acknowledgement 1 working day of receipt and a full answer within ten working days of acknowledgement.

We want to know what you think about these services that we offer, so that we can maintain and improve our standards of quality service. Kindly give us your comments by filling in a Feedback Form and leaving it in the suggestion box we have made available at our office.

Published by the Charter Support Unit, OPM

http://www.servicecharters.gov.mt

Printed at the Government Printing Press

Photography, DOI