Who we are

This Charter

How to contact us

Opening hours

Our Commitment

How to apply

How you can help us

If you are not satisfied with our service

We need your feedback!

At the Acquisition of Immovable Property Section within the Capital Transfer Duty Department of the Inland Revenue Division we are responsible for the administration of the current AIP legislation, which regulates the purchase of immovable property locally by non-residents and defined in the legislation (chapter 246).

This Charter

This charter outlines the services we provide and the standards of service we aim to achieve and which you can expect from us. It also tells you what to do if you would like our service to change or improve. We regularly monitor and seek to improve the quality of our customer service according to the standards in the Quality Service Charter. Through this charter we are committing ourselves to providing you with a quality service.

You can contact us by

• coming personally or writing to the:

      AIP SectionCapital Transfer Duty Department

      46, Monte di Pieta Buildings

      Triq Merkanti

      Valletta, CMR 02

• phoning on: 22998106 / 22998171 / 22998136
• sending us a fax on: 21242926 / 21238447
• sending an e-mail on: aip@gov.mt
• izzur il-website taghna fuq http://www.aip.gov.mt/ 

We are open from Monday to Friday during the following hours:

1^st October – 15^th June

8:00 am – 12:00 pm, 1:30 pm – 4:45 pm

16^th June – 30^th September

8:00 am – 1:00 pm

Our commitment

In your dealings with us you can expect us to:

• be quick, courteous and helpful at all times
• be knowledgeable, dedicated and well trained in AIP legislation to assist you.

When you phone us you can expect us to:

• answer promptly
• identify ourselves and our position.

When you write to us you can expect us to:

• acknowledge your e-mail within 24 hours
• acknowledge your other correspondence within 24 hours.

In providing information we will:

• give you the most accurate, up-to-date information available to us
• answer as fully and precisely as possible

If your request is approved:

• we will issue the notice of approval in not more than 35 working days from the date you have submitted the application.

In the case of missing information in your application, you will be contacted in order to provide this information. In this case please understand that it will take longer than 35 working days to clear your request.

We receive applications from non-residents or persons acting on their behalf to acquire immovable property. You can obtain an application form from our offices or ask us to mail you one. More information regarding the application, requirements, minimum purchase price and fees can be found on the fact sheet which you can request with your application form. Please fill in this form in duplicate and attach:

• a copy of the promise of sale or preliminary agreement of the immovable property being acquired.

If you are a first-time buyer you need to produce:

• two passport-size photographs
• photocopy of the page on your passport that shows your personal details.

If you have already owned an immovable property in Malta you need to produce:

• a copy of the deed of sale of previous property
• reasons for the transfer of the previous property and acquisition of the new property
• further details may be required.

Limited liability companies qualifying as non-residents for the purpose of acquiring immovable property need to produce:

• the Memorandum and Articles of Association of the company as well as other details that may be necessary according to the nature of the company. Please ask for more information at our office.

You can help us deliver a better quality service by:

• being courteous and co-operative with our staff
• providing us with all the relevant information or documents when these are needed.

If you think that we have failed to maintain our service delivery standards for these services and you want to lodge a complaint, you may write to the AIP section at the following address:

Director

AIP Section

Capital Transfer Duty Department

46, Monte di Pietà Buildings

Triq Merkanti

Valletta CMR 02

We will send you an acknowledgement within 24 hours of receipt and a full answer within ten working days of acknowledgement.

We need your feedback

We continuously strive to provide a service that meets your needs and we welcome any comments and suggestions for service improvement. Kindly give us your comments and suggestions by filling in a Feedback Form and leaving it in the suggestion box that we have made available at our office.

All information is correct at time of going to print. Information is continuously updated on the Charter Support Unit website and on our website at http://www.aip.gov.mt/

Published by the Charter Support Unit, OPM

http://www.servicecharters.gov.mt

Printed at the Government Press

Photography, DOI

February 2002