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Radioiodine Therapy Charter
Quality Service Charter
Contents
Who we are
Before your stay in our
hospital
Your stay in our hospital
Visitors
Our role
Your role as a patient
When you leave our hospital
If you are not
satisfied with our care
We need your feedback!
Who we are
The Radioiodine Therapy Section is situated at Sir
Paul Boffa Hospital. Our team consists of a doctor, a physicist and
nursing staff. Since radioiodine is administered on an in-patient
basis, we will be responsible for taking care of you during your stay
at our hospital and providing you with all your medical needs.
You can get more detailed information on this
treatment by reading carefully the information leaflets that we will
give you.
Before
your stay in our hospital
When you are given your appointment, we will send
you all the information relevant to your treatment by post. One week
before you are scheduled to enter our hospital, we will also have an
introductory meeting with you to discuss the treatment and to resolve
any doubts that you may still have. You will meet all the staff that
will be caring for you during your stay. We will also give you
information leaflets and a Charter that are published both in Maltese
and in English.
Your stay in
our hospital
Your stay in our hospital will probably last
between three to six days. The reason for your stay in hospital is
mainly to allow the level of radioactivity in your body to fall down.
To minimise the spread of radioiodine that is used for your treatment,
you will be cared for in a single room. We will do our best to make
your room as comfortable as possible. The facilities with which this
room is provided include:
- ensuite bathroom
- cable television service
- personal telephone with a direct line
- air-conditioning.
We will be in contact with you for 24 hours a day
using various means such as a:
Since we aim to reduce the spread of iodine, we
encourage you to use these means of communication rather than calling
us if your problem is not urgent.
We will take special care of your diet by providing
you with three meals a day that will be prepared according to your
medical needs. Moreover, you will be supplied with coffee, milk,
bread, butter and a toaster inside the suite fir your benefit. To
minimise the spread of radioiodine, we will serve these meals on
disposable plates and cups and we will ask you to use disposable
cutlery.
We will also supply you with other disposable items
such as:
- nightwear and towels
- underpants
- slippers and overshoes.
Once used, please discard these items into the bin
marked for this purpose. During your stay, your health will be our
primary concern. For this reason, we will prescribe you any medicine
for your treatment and the level of radioactivity is checked
frequently by the Physicist.
Visitors
During your stay in our hospital you can have
visitors, but these should carefully follow our instructions to
prevent the spread of radioiodine. Please remember that these visitors
will not be allowed to enter your room and there can be no form of
interaction between you. It is important to note that children under
18 years of age and pregnant women should not visit you.
Our role
During all times, we will:
- care for you in a clean, safe environment
- be approachable and give you all the attention that you need
- be courteous and helpful
- identify ourselves to you.
Your role as a
patient
During your stay, you can do a lot to help reduce
the hazards involved in the spread of radioiodine and to help us give
you quality and efficient care. Please:
- follow all the instructions that we give you
- drink more than usual to help flush the radioiodine our of your
body
- take good care of your personal hygiene
- refrain from having any form of interaction with your visitors
- limit any personal belongings that you bring form home to the
essential. Any belongings will have to remain in hospital after you leave so that we can
eliminate their radioiodine content.
When you leave our
hospital
You will be discharged from our hospital after
three to six days. We will keep contact with you and closely follow
your treatment. We will give you an Instruction Card that will include
the precautions that you will have to follow for a few days after your
discharge.
If
you are not satisfied with our care
If you think that we have failed to maintain our
service delivery standards for your treatment and you want to lodge a
complaint, please discuss this with the nursing staff during your
stay. If you are still not satisfied, you may speak to the Manger
Nursing Services or the Physicist.
If you want to pursue the complaint when you have
been discharged from our hospital, please write to the:
Manager Nursing Services
Sir Paul Boffa Hospital
Sqaq Harper
Floriana
You will receive an acknowledgement within two
working days of receipt and a full answer within ten working days of
acknowledgement.
We need your
feedback
We continuously strive to provide a service that
meets your needs and we welcome any comments and suggestions for
service improvement. After your discharge we will give you a feedback
form. Kindly fill this in and send it at the address below:
Manager Nursing Services
Sir Paul Boffa Hospital
Sqaq Harper
Floriana
April 2002
All information is correct at time of going to
print. Information is continuously updated on the Charter Support Unit
website and on the Malta Health Division website.
Published by the Charter Support Unit, OPM
http://www.servicecharters.gov.mt
Printed at the Government Press
Photography, DOI
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