Quality Service Charters Conference - 2nd Anniversary

	Anthony C. Mifsud, Director General, OPM addressing the participants
	The Head of the Charter Support Unit, Joanna Genovese, speaking on the direction the QSC initiative is set to take
	Patrick Vella of the Management Efficiency Unit delivering his speech on the opportunities and challenges facing the Public Service
	Dr Ray Busuttil, Health Division speaking of his experience of the Quality Service Charter initiative
	Dr Godwin Grima, Director General, Land and Public Registry presenting his experience of introducing a Quality Service Charter
	Dr Edward Warrington, Director of the Institute of Public Administration and Management delivering a reading on the morning's proceedings as the conference draws to a close
	Joseph R. Grima, Permanent Secretary, OPM and Head of the Public Service bringing the conference to a close

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